Complete Chapter 1 Case Study Question

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Gray Matters Case Study Essay-Solution

1.6 Case Studies

Answering case study questions requires a thoughtful and structured approach to effectively communicate your analysis and recommendations. Here’s a step-by-step guide to help you tackle case study questions:

  1. Read the case study thoroughly: Begin by reading the case study carefully and understand the context, background, and the problem or challenge presented. Take note of key facts, data, and any important information that may be relevant to the case.(Gray Matters Case Study Essay)
  2. Identify the main problem: After reading the case, identify the primary issue or problem that needs to be addressed. Sometimes, there may be multiple problems, so be sure to distinguish between the main concern and secondary issues.
  3. Gather relevant information: Before attempting to answer the questions, gather additional information that might be needed to understand the situation better. This could involve researching related concepts, industry trends, or any data that could support your analysis.(Gray Matters Case Study Essay)
  4. Analyze the information: Analyze the data and facts in the case study. Look for patterns, trends, and relationships among the information provided. Use frameworks, models, or theories that are applicable to the situation to guide your analysis.
  5. Structure your response: Organize your answers in a clear and coherent manner. Typically, case study questions will have multiple parts, so create separate sections or paragraphs for each question. Use headings and bullet points to make your response easy to follow.(Gray Matters Case Study Essay)
  6. Provide evidence and examples: Back up your analysis and recommendations with evidence from the case study. Refer to specific data points, quotes, or situations that support your conclusions. This helps to strengthen the validity of your response.
  7. Use a systematic approach: Use a systematic problem-solving approach, such as the following:a. Define the problem: Clearly state the problem you are addressing. b. Analyze the problem: Break down the problem into its key components and identify their interrelationships. c. Generate alternatives: Propose various solutions or strategies to tackle the problem. d. Evaluate alternatives: Weigh the pros and cons of each solution, considering potential risks and benefits. e. Make recommendations: Based on your analysis, choose the most suitable solution and explain why it’s the best course of action.(Gray Matters Case Study Essay)
  8. Consider ethical implications: Be mindful of any ethical considerations related to your recommendations. Discuss potential ethical dilemmas and how you would address them.
  9. Address counterarguments: If there are potential counterarguments to your recommendations, acknowledge them and explain why you believe your approach is still the most appropriate.(Gray Matters Case Study Essay)
  10. Conclusion: Summarize your main findings, recommendations, and the rationale behind your choices. Restate the problem and how your proposed solutions directly address it.
  11. Proofread and edit: Before submitting your answers, review your responses for clarity, coherence, and grammatical errors. Ensure that your writing is concise and well-structured.

Remember, there’s no one-size-fits-all approach to case study questions. Your answers should be based on critical thinking, logical reasoning, and a comprehensive understanding of the case study’s context. Practice answering case study questions regularly to improve your analytical and problem-solving skills(Gray Matters Case Study Essay)

Gray Matters

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Gray Matters Case Study Essay


To foster ethical discussion and understanding in the workplace, the Lockheed Martin company developed a quiz for employees called “Gray Matters.” The quiz is multiple choice, with a range of points awarded (or subtracted) depending on the response. Subsequently, the approach has been adopted by a wide range of corporations. Here’s a typical question matched with its possible answers and the corresponding points:(Gray Matters Case Study Essay)

Six months after you hired an assistant accountant who has been working competently and responsibly, you learn that she departed from the truth on her employment application: she claimed she had a college degree when she didn’t. You’re her manager; what should you do?

  1. Nothing because she’s doing her job just fine. (–10 points)
  2. Bring the issue to the human resources department to determine exactly how company policy determines the situation should be handled. (10 points)
  3. Fire her for lying. (5 points)
  4. Carefully weigh her work performance, her length of service, and her potential benefit to the company before informing anyone of what happened or making any recommendations. (0 points)


  1. The three principle components of business ethics are facts, values, and arguments. What are the facts pertinent to an ethical evaluation of this case? Is there any information not contained in the question that you’d like to have before making a decision about what should be done?(Gray Matters Case Study Essay)
  2. From the facts and information provided, can you sketch a set of values and chain of reasoning justifying the answer that the quiz’s original authors sanctioned as the right one? (Leave the decision in the hands of the HR department and existing company policy.)
  3. You get some points for C (firing her). What values and reasoning may lead to that determination?
  4. According to the quiz authors, the worst answer is A. Maybe they’re wrong, though. What values and reasoning may lead to the conclusion that doing “nothing because she’s doing her job just fine” is an excellent response?
  5. One of the most important questions about a situation’s facts is “who’s involved?”
    1. Would it be reasonable to say that, ethically, this is an issue just between you and the woman who you hired after she lied on her résumé?(Gray Matters Case Study Essay)
    2. If you expand the answer about who’s involved to include other workmates at the company, as well as the company’s clients and shareholders, does that change the ethical perspective you have on what should be done with the lying (but capable) coworker?(Gray Matters Case Study Essay)
  6. What’s the difference between morality and ethics?
    1. Would you categorize response B (bring the issue to HR to determine exactly how company policy determines the situation should be handled) as leading to a decision more based on morality or more based on ethics? Explain.
    2. Would you categorize response D (carefully weigh her work performance, her length of service,and her potential benefit to the company before informing anyone of what happened or making any recommendations) as leading to a decision more based on morality or ethics? Explain.(Gray Matters Case Study Essay)

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